General Information
Frequently Asked Questions
Where is my order?
Access your order status and history by signing in to your ACCOUNT. You can also reach us at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN
How do I retrun a purchsed item ?
Go to our FIND STORES page to locate a Clinique store near you. You must bring the products, along with the invoice and a valid ID card. Or you can CONTACT US to arrange a pick up. If you have any queries about our returns policy or eligibility, or to request a return, please call us on 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN within 15 days of receipt of order.
Do you ship internationally?
We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the India. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How can I get an ingredient listing?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1800 210 2777 ( 8 am - 10 pm monday - sunday ) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”
Why is my favorite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Chat Live or email us at CUSTOMERCARE@CLINIQUE.IN and we will be happy to help find you a new favorite.
Does anyone else see the information that I provide to Clinique?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
SPAM Filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1800 210 2777.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Animal Testing
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Do you offer bridal or private appointments?
Can't find the answer you are looking for?
Contact us on 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN